SYSTEM STATUS
If there is a general problem with the availability of a
BullGuard online service, for example
scheduled maintenance operations, it will be listed below.
CURRENT ISSUES
At the moment there are no open issues.
RECENTLY SOLVED ISSUES
Tuesday, July 21st 2009
Maitenance
STATUS: CLOSED
Maitenance
TUESDAY, JULY 21st 2009, between 5:00 AM GMT and 7:00 AM
GMT, due to a mail server maitenance, the Support service will be
unavailable.
We will let you know when the maintenance is over and the
Support functions are restored.
Thank you for your patience and understanding.
Kind regards,
BullGuard Team
Saturday, June 27th 2009
False Positive
STATUS: CLOSED
False Positive
The files below are currently detected by BullGuard as being
infected:
C:\Program Files\Internet Explorer\ieinstal.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Windows\winsxs\x86_microsoft-windows-p..oler-filterpipeline_31bf3856ad364e35_6.0.6001.18000_none_2bad9989db66dd67\printfilterpipelinesvc.exe
The files are actually valid and you shouldn't take any action on
them.
The detections has been removed and we recommend you update
BullGuard as follows:
1. Open BullGuard ( by double-clicking on the BullGuard icon in
the lower right part of the screen, next to the computer clock
);
2. Go to the Main section, Overview tab and select the
Check&Update button.
3. Finally, please perform another full computer scan to make sure
your machine is clean - the false positive detection should now be
removed.
If you have already removed the files, you will need to
follow the steps below in order to reinstall Internet
Explorer:
1. Make sure BullGuard is up-to-date (see instructions
above).
2. Download the apropriate Internet Explorer 8 kit from
the following link:
Download Internet Explorer
3. Run the installation tool in order to install
Internet Explorer 8.
For any other questions, please use the Live Chat feature to
contact our Support Team or email us.
Thank you for your patience and understanding.
Kind regards,
BullGuard Team
Monday, June 8th 2009
Maintenance
STATUS: CLOSED
Server maintenance
Due to server maintenance the Online Backup servers are offline at
this moment.
We will try to have them up and running as soon as possible. It
may be possible that some of them will be available once again
starting this afternoon.
We will update this notice as soon as the service is fully
operational once again. For any other questions, please use the
Live Chat feature to contact our Support Team or email us.
Thank you for your patience and understanding.
Kind regards,
BullGuard Server Team
---------------------------------------------------------
Monday, April 27th 2009
Maintenance
STATUS: CLOSED
Server maintenance
Due to server maintenance the Online Backup servers are offline at
this moment.
We will try to have them up and running as soon as possible. It
may be possible that some of them will be available once again
starting this afternoon.
We will update this notice as soon as the service is fully
operational once again. For any other questions, please use the
Live Chat feature to contact our Support Team or email us.
Thank you for your patience and understanding.
Kind regards,
BullGuard Server Team
---------------------------------------------------------
Friday, February 13th 2009, 10:00 PM CET
False positive
STATUS: CLOSED
We would like to notify you of the fact that, this morning, our
Antivirus engines started flagging the Windows file "winlogon.exe"
(the English version, for SP3) as infected.with
"Trojan.Generic.1423603".
Detection was removed shortly after that, so any
inquiries regarding this issue should be solved by updating the
engines, no other action on your part regarding this issue being
necessary.
If the file was quarantined, open the BullGuard console, go to
Antivirus section, Quarantine tab, select the winlogon.exe file and
press the "Move back" button.
Thanks for your understanding.
We apologise for any inconvenience this is causing.
Kind regards,
BullGuard Support Team
---------------------------------------------------------
Wednesday, December 3 2008, 10:00 PM CET
Updates unavailable
STATUS: CLOSED
No updates have been released for the last 24 hours . We are
currently analyzing the situation and working on
rectifying the situation as soon as possible.
We apologise for any inconvenience this is causing.
Kind regards,
BullGuard Server Team
---------------------------------------------------------
Thursday, November 27 2008, 2:00 PM CET
Updates unavailable
STATUS: CLOSED
The update server is currently down, due to an overloaded
update-server. We are currently analyzing the situation, and work
on rectifying the situation as soon as possible.
We apologise for any inconvenience this is causing.
Kind regards,
BullGuard Server Team
---------------------------------------------------------
Tuesday, November 11 2008, 10:00 PM CET
Virus definitions
unavailable
STATUS: CLOSED
Download of virus definitions is currently not working for
some users, due to an overloaded update-server. We are currently
analyzing the situation, and work on
rectifying the situation as soon as possible.
We apologise for any inconvenience this is causing.
Kind regards,
BullGuard Server Team
---------------------------------------------------------
Tuesday, November 4 2008, 10:00 AM CET
Updates
unavailable
STATUS: CLOSED
Download of virus definitions and product updates are currently
down.
This is caused by a major update being issued, causing a spike
in traffic.
We apologise for any inconvenience this may have caused you and
we are now working on restoring access as soon as possible.
Kind regards,
BullGuard Server Team
---------------------------------------------------------
Thursday, August 7 2008, 10:00 PM CET
Email support unavailable
STATUS: CLOSED
Due to a mail server problem, Support is temporarily unable to
send and receive emails. We are currently looking into the matter,
and hope to solvie the problem within the next 2 hours.
We apologise for the inconvenience.
Kind regards,
BullGuard Server Team
---------------------------------------------------------
Thursday, June 3 2008, 09:00 PM CET
Updates unavailable
STATUS: CLOSED
Due to technical issues,the download of virus
definitions is currently unavailable for users of BullGuard
version 8 and 7 on Windows Vista. We are currently looking into the
matter, and work on solving the problem as soon as possible.
We apologise for the inconvenience.
Kind regards,
BullGuard Server Team
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