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Activating your BullGuard subscription
You may experience that your BullGuard continues to state that
you have a trial, even though you have just purchased a
subscription. Or that your subscription is still expired, even
though you just renewed it.
This is caused by the fact that your account-status is stored on
our online server, and your local copy of BullGuard has to check
this server, before it can know that your status has changed.
Normally, BullGuard checks this status every time you start your
computer, but if you are not connected to the internet through a
DSL connection, or if your DSL connection is not active when
BullGuard launches, this may cause the above problem.
You have now 3 easy ways of fixing this.
Note: This
guide is for BullGuard v8.5 and v8.7.
If you have bought
BullGuard in a store, click here to activate your BullGuard
subscription.
If you have just
purchased an activation code from our website, please do the
following:
First, connect to the Internet and double-click the
BullGuard icon in your System tray (bottom-right corner, next to
the clock):

Just after this, go to the Main section of
BullGuard, choose Account from the upper menu and
click the Enter License-key button.


If you have renewed your account from our website,
you can use your BullGuard to activate your
subscription.
This is also very easy: all you need to do is to follow these
next few steps.
First, connect to the Internet and double-click the
BullGuard icon in your System tray (bottom-right corner, next to
the clock):

Just after this, go to the Main section of
BullGuard, choose Account from the upper menu and
click the Check status button.

BullGuard will now check our servers for the new status of your
account and you will see that it changes from "Free trial" to "Paid
subscription".

If this does not work, you may have accidentally purchased
BullGuard under a different or misspelled username
(email address) than the one you are currently using.
If this is the case, please check the confirmation email sent to
you after the purchase and find your username there. Then click the
Change user link:

You can then enter your new username and password and login:

Remember, your BullGuard username is your email address.
If you have forgotten your password, you can ask for a new one
here: Get a new
password
Now BullGuard connects to our server and checks your account. It
will start running like you have a paid subscription instead of a
trial one.
Kind regards,
The BullGuard Team
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If you did not find the solution you were looking for,
please feel free to contact our Support.
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