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BULLGUARD LIVE SUPPORT

It is central to the BullGuard concept of Security that our customers receive all the assistance needed to fully appreciate and utilise the BullGuard products. BullGuard Support is therefore a free service, available 24 hours a day, 365 days a year, offering advice and assistance whenever it is needed.

Live Support

We have chosen chat support as our primary support tool, as it enables our specialists to receive and process your questions in real time, whilst being able to send guides & screenshots and to offer transcripts of the advice given.

If you wish an alternative communication method, you can also email us at support@bullguard.com or choose the email function within your BullGuard Support Plugin.

BullGuard chat and email support have drastically reduced response times and brought us one step closer to our main goal: offering complete data protection solutions and services at the highest standards of quality.

If you wish to browse whether your question is already in our database, please read our FAQ.

Chat offline?

Should the chat on rare occasions be offline, please write an e-mail to support@bullguard.com.

NOTE: Here is the response time for our teams:

English Team: 24/7; response time is 1h.

Danish Team: 10 am - 6 pm daily; response time is 24h.

German Team:5 am - 9 pm daily; response time 1h during service hours and 24h outside service hours.

French Team: 5 am - 9 pm daily; response time 1h during service hours and 24h outside service hours.

Spanish Team:5 am - 9 pm daily; response time 1h during service hours and 24h outside service hours.

Time zone is CET.