BULLGUARD BACKUP SUBSCRIPTION ISSUES

How many computers can I use a BullGuard Backup subscription on?

A BullGuard Backup subscription can be used on up to 3 computers.

Note: After installing BullGuard Backup on the second or third computer, you will be asked to register. However, please press the option called "I already have a BullGuard Backup account" and just log in with your current username and password.

OK, I bought BullGuard Backup, how do I manage my subscription?

Log on to the MY ACCOUNT section on our website to manage your account.

To do this, you need the username and password that you chose when you initially registered or purchased BullGuard Backup. If you can't remember this information, please check the confirmation email you received upon subscription (all needed information is contained in this message) or contact our Support.

I have just purchased BullGuard Backup, but it keeps telling me it's still a trial version. What do I do?

Please see this guide: How to activate a BullGuard Backup subscription

Note: Common problems

1. You may have bought under a different username (email address) than your trial account.

2. You have just purchased and may need to press the "Check status" button in the Main > Account section so BullGuard can retrieve your latest subscription status.

For both cases above, you can also follow this guide: Using BullGuard Backup with a different subscription

What is the difference in the price of subscriptions?

The price of a subscription varies depending on how much backup space you choose, and the length of your subscription.

You can choose between 10,000 MB to 50,000 MB of online backup space. See the prices here.

How can I renew my subscription?

To renew your subscription is quite easy - just go to the MY ACCOUNT section on our website, log in with your username and password, then press the "Renew" button in the lower-right corner, under the "Payment" section.

What happens when my free copy of BullGuard Backup expires?

When the free trial expires, BullGuard Backup will stop working. This means that you will no longer be able to back up or restore data to and from your online drive, nor have access to the data you have backed up.

BullGuard will not delete your data immediately. Usually it is kept for 2 weeks in case of trial accounts, and 2 months for paid accounts.

If you did not get a chance to retrieve your data, please contact our Support within the timeframes above and you will most likely be able to do so. When BullGuard Backup expires you should decide whether you want to uninstall the software and not back up your data anymore - or buy a subscription to BullGuard, securing your data 24/7 from damage, theft or accidental deletion.

Buy a subscription to BullGuard Backup

Note: When your BullGuard Backup expires, you will only see the Main section in the application's console. This allows access to the "Account" tab, where you can either press the Check status button (if you have bought / renewed online) or enter a license-key (if you have bought offline, from a store) to extend your subscription time.

What happens after I purchase BullGuard Backup?

There are two situations you may experience:

1. If you have upgraded your existing trial account (recommended), please wait for a confirmation email from BullGuard that your payment has been received, then simply go to Main > Account and press Check status.

BullGuard Backup also connects to the Internet at start-up, looking for software updates or account changes - therefore, if your payment has been completed, your account will be automatically upgraded.

2. If you buy a subscription from our website, but under a different email address than your trial, you are given a new password for your BullGuard account. This password is stated in the confirmation email we send immediately after your purchase.

Normally, this e-mail will arrive in your Inbox within seconds. If you have not received it yet, this can be attributed to three things:

a. Either your email address isn't working correctly. If you have received other mails while expecting the BullGuard confirmation mail, this is not the case.

b. The emails have been marked as Junk or Spam by your spam filter. In this case, look for them in the Junk / Spam folder and move them back in your Inbox.

c. The email address (your BullGuard username) you have stated is not your email address or it has been misspelled.

Find all relevant information about your BullGuard Backup purchase are available in the MY ACCOUNT section of our website. From here you can also see an invoice of your order.

Should you need help with your purchase or encounter any problems, please contact us at payment@bullguard.com and we will do our best to help.

Which payment options do I have for purchasing BullGuard?

For the moment, our BUY page only provides the Credit Card payment option (VISA, AMEX, EuroCard / MasterCard or Diner's Club) for BullGuard Backup.

How do I recover BullGuard Backup?

To recover your BullGuard, please do the following:

1) Download and install BullGuard Backup from our website.

2) After the installation, you will be asked to enter your BullGuard username and password. If you don't remember this information, you can check it in the confirmation email we sent when you purchased the product.

If you can only remember your username, but not your password, you can get a new one here: Get a new password

Note: If you are reinstalling BullGuard Backup on a formatted computer or a new machine, press the option called "I already have a BullGuard account" in the registration screen and just log in with your existing username and password.

If you did not find the solution you were looking for, please feel free to contact our Support.

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