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 FREQUENTLY ASKED QUESTIONS

Problems with your BullGuard, or just curious? Click the questions on the left to see the answers to the most common questions that people ask about BullGuard.

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If you do not find what you're looking for, please try our online antivirus forum where you can browse through lists of questions asked and answers about BullGuard or even post your own!

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BullGuard subscription issues

How many computers can I use a BullGuard subscription on?

OK, I bought BullGuard, how do I manage my subscription?

I have just purchased BullGuard, but it keeps telling me it's still a trial version. What do I do?

What is the difference in the price of subscriptions?

How can I renew my subscription?

What happens when my free copy of BullGuard expires?

What happens after I purchase BullGuard?

Which payment options do I have for purchasing BullGuard?

How do I recover BullGuard?

 
BullGuard virus issues

Am I 100% safe against viruses with BullGuard?

How can I protect my computer more effectively against viruses and spyware?

Why can't BullGuard disinfect or delete a virus found on my system?

How can I learn more about a certain virus?

What is the on-access protection?

I submitted a scan report with BullGuard, why I haven’t heard back from you yet?

Can I install and use BullGuard on a system that is already infected?

 
Questions about BullGuard 7.0

What's new in BullGuard 7.0?

Do I have to pay for the upgrade?

Is BullGuard 7.0 available in my language?

Does BullGuard 7.0 work on 64-bit Windows or Vista?

Can I use BullGuard 7.0 with my current account?

 
Setting up and using BullGuard

Is it recommendable to use two antivirus or firewall products or more on the same system?

Why does BullGuard keep asking me questions about programs that want to access the Internet?

Does BullGuard work on servers?

Who is scanning my ports and what is MAC address spoofing?

How can I update BullGuard?

How frequently does BullGuard update?

How can I improve the speed on my computer?

I want to change the user of BullGuard, but it logs in automatically! What do I do?

How do I change my BullGuard username or password?

How do I uninstall BullGuard?

Will my BullGuard work if I use a proxy?

What is the difference between the trial version and the paid one?

Questions about BullGuard for Vista

What is the current BullGuard version to be used with Windows Vista 32bit? What about Windows Vista 64-bit?
Can I use other BullGuard software than BullGuard for Vista on my Windows Vista 32/64-bit?
How is BullGuard for Vista 32/64-bit different from the XP version?
Should I use a different BullGuard account with BullGuard for Vista 32/64-bit?
Do I have to pay extra to use the Vista version?
Can BullGuard for Vista 32/64-bit be installed on Windows XP 64-bit?
What modules are included in BullGuard for Vista?

Support basics

What type of support do you provide?

How much does support cost?

What languages is support available in?

What is your response time?

Live Support is down, what do I do?