Have you tried clicking on [b]Check Status[/b] button on your wife and son's account ( Open Bullguard, main button on left hand side, [b]Account [/b]tab)? If still no joy try getting them to enter ...

It could be something to do with this known issue. [url=http://www.bullguard.com/support/known-issues/resolution.aspx#updates2]http://www.bullguard.com/support/known-issues/resolutio ...

I think only Bullguard themselves can help you with this. Contact them either via the Support module of Bullguard or send an email to

[url=support@bullguard.com]support@bullgu ...

Your Username is just your email address, and you use a password of your own choice. See step 4 of this guide. [url=http://www.bullguard.com/support/product-guides/bullguard-interne ...

There is some information here about the Spamfilter that may help you.

[url=http://www.bullguard.com/support/product-guides/bullguard-internet-security-guides/spamfilter.aspx]http:// ...