Kill norton, download bullguard 4.5 60 day trial and scan the daylights out of it if it don't delete or move it send email to
support@bullguard.com and they will help you get rid of it. REMEMBER, UNINSTALL NORTON! or your computer will go nuts, bullguard sees norton as a virus and norton well he's obstinate enough to put up a fight and the puppy don't like that. Good luck and let me know what happens ok.