I have an ongoing problem (2 months) with BullGuard which I am swiftly loosing patience with now.
For a long time I have had the fairly common problem that the SVCHOST.EXE process would take up nearly 100% of my CPU when I tried doing certain things (loading certain applications, websites, etc).
It wasn't until a week ago that a discovered the Sysinternals "Process Explorer" application which allowed me to track down which applications the offending copy of SVCHOST was servering. Sure enough it turned out to be the SVCHOST for Bullguard main process everytime.
I have found that if I completely unload Bullguard the problem will still occur, the only way I can mitigate the effect at all is to actually go into BullGuard console and temporarily switch off the AV component while I do what I need to do. This is clearly not a satisfactory solution as I'm having to lower my security just so that I can do simple things.
I am using XP Home SP2, and I have the latest version of BG because I did try uninstalling and reinstalling (V7.0 downloaded from BG website especially for this) to solve the problem (which didn't work or I wouldn't be posting here).
Has anyone else had this problem?
If you have, have you solved it?
If you did solve it, how?
Thank you for reading.
PS This is not the first problem I've had with BullGuard, but I have recently paid for a 2 year subscription. If this problem cannot be solved, I am going to have to seek out other AV/FW products (Because this is actually making my computer unusuable), in which case I'll be asking for a refund.
Post Edited (DavidGilson) : 2/9/2007 2:02:32 PM GMT
A lot of people have had problems with V7.0 (see BG7 thread). Most seem to have lost patience waiting for the problems to be fixed and gone back to V6.1 which seems to work much better. BG Support are aware of the problems but it seems they have yet to come up with the answers.
The svchost problem didn't occur, but had an unintended consequence. My firewall rules, exported from BG7 wouldnt' import. So I started a live support session for help. They couldn't help me on that score, as the BG7 firewall rules are incompatible with older BG versions.
However, the guy did say I should go back to BG7 and e-mailed me some tools to make sure I had a clean installtion. So I uninstalled (without keeping settings), rebooted, ran these tools and installed BG7 ... and everything seems to be fixed.
I can't believe it, I'm very relieved.
So if anyone reading this has the svchost problem, get in touch with BullGuard and ask them to send you the following files (I'd happily host them myself, but I think it's more appropriate you get them from source):
bg61uninstall.zip bg70uninstall.zip service fix.zip
The first two are registary files, and the third is a batch file to delete any left over services.
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