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BULLGUARD ONLINE BACKUP
   
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Dickens
New Member


Date Joined Mar 2005
Total Posts : 4
  		   Posted 7-12-2008 11:15 (GMT +1)    Quote: BULLGUARD ONLINE BACKUPAlert an admin about: BULLGUARD ONLINE BACKUP
Has anyone else been having a problem with Bullguard Online Backup? My
Main>Overview page says Online Backup is running OK but when I look at the Backup page - it isn't. No Online Backup is taking place and hasn't for several weeks. If I try a manual Online Backup I get the response; 'Sorry Bullguard has encountered some problems and couldn't complete the backup.'
 
I'm still waiting for a fix. Everything was working OK up until a few weeks ago.
 
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gittos
New Member


Date Joined Jun 2008
Total Posts : 2
  		   Posted 7-16-2008 8:03 (GMT +1)    Quote: BULLGUARD ONLINE BACKUPAlert an admin about: BULLGUARD ONLINE BACKUP
I too have been unable to use Bullguard BackUp - but not online - I've been trying to backup to an external hard drive and get the same messaghe that you are getting.
 
I have been in contact with the support team who have done a remote access on my PC and investigated some BackUp logs from my PC - and I am waiting for a response from the techie guys investigation - their initial thought is that it may be a problem with one of the files i am trying to BackUp.
 
By the way , must give the people at Bullguard a pat on the back for the support and perseverence in trying to solve the problem.
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Dickens
New Member


Date Joined Mar 2005
Total Posts : 4
  		   Posted 7-17-2008 7:15 (GMT +1)    Quote: BULLGUARD ONLINE BACKUPAlert an admin about: BULLGUARD ONLINE BACKUP
My Online Backup returned to normal several days ago.  I certainly hadn't done anything new - by chance I noticed that a backup was taking place and all has been OK since. I was just on the point of giving up and quitting Online Backup. Bullguard haven't given me any explanation as to what happened but I must commend them for their courtesy in answering all my many emails, and when Online Backup is working it is excellent.  Still, I would like some information as to what caused the problem in the first case.  Let's hear it, Bullguard!smile
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